“Convenience fees in online transactions often high, transparency needed”, survey finds

An online survey conducted by LocalCircles found that 83% of consumers disapprove of the convenience fees or internet handling charges levied by ticket or service booking platforms. The survey, which received over 32,000 responses from consumers across India, also revealed that 84% of consumers want the government and its PSUs to stop charging convenience fees to promote Digital India. The survey noted that most consumers would prefer platforms to display this information upfront so they can make an informed choice. Overall, 79% of consumers are fed up with excessive convenience fees being charged.

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